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At Lipstore.com, we strive for total customer satisfaction. If there is anything we can do to assist you in your online buying experience, please do not hesitate to contact us. Lipstore.com is a subsidiary of Hays Internet Marketing, Inc., located in Dallas, Texas. Since 1996 Hays Internet Marketing, Inc. has committed themselves to producing, marketing, and promoting the very best websites on the internet. We ship via UPS Ground or US Priority Mail depending upon weight and destination. 30 day return policy. Exchange only. Lip Phones have a 1 year manufacturer's warranty. Returns If the item is within the thirty-day return policy, please email us for instructions on how to return your item. Buyer is responsible for postage. We will pay the postage for the replacement item and will ship it once damaged item is returned. Lip Whistles and Lip Stickers are not returnable. Lip Sofa Warranty Information LipStore works directly with the manufacturer to get your sofa to you. The manufacturer warrants your frame for life against defects in material and workmanship. If your frame ever breaks under normal household usage, we will fix it free of charge. The manufacturer warrants your foam for five years against tearing or collapsing due to defects in material or workmanship. We advise you the Purchaser that softening of cushion, the result of normal use, should not be confused with loss of resiliency due to defects in construction or materials. The manufacturer warrants your suspension for life against tearing or separating from the frame under normal household usage. The manufacturer warrants your metal mechanisms for three years against defects in workmanship and materials under normal household usage. This warranty covers only replacement parts and labor. The manufacturer will repair or replace, at its sole option. If identical materials are unavailable at the time of repair, The manufacturer reserves the right to substitute materials of equal quality. Lipstore.com
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